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Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds:

Our Customer’s satisfaction is our #1 priority. Shop with confidence when you shop at superautomerc.com. You can rest assured that you are in good hands.To keep our customers satisfied and secured we offer:

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Refunds are not available under the following circumstances:

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

  1. In the event of a return, exchange, or refund request, please contact us via email at support@superautomerc.com and include the evidence required;
  2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address provided within the response email. You must return the item to our warehouse at your own expense and the item must be unused; ( This applies to USA ONLY ) ( It does not apply to other countries as the USA warehouse does not ship overseas and you will be notified via email correspondence on what actions are to be take in this regard ).
  3. You must provide a tracking number;
  4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.
  5. Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as didn’t like the color/quality, changed your mind, ordered by mistake, etc.
  6. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a faulty product.
  7. Please do not send your purchase back to us unless we authorize you to do so.

Have any other questions? Please feel free to reach out to support@superautomerc.com

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